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Privacy Policy

Effective Date: June 10, 2024

Fresh Start Cleaning and Maintenance (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information: We may collect personal information that you provide directly to us when you use our services, such as your name, email address, phone number, and payment information.

Usage Data: We automatically collect certain information about your device and how you interact with our website. This information may include your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website. This helps us improve our services and provide a better user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To schedule and provide cleaning and maintenance services you request.
  • To Communicate: To send you confirmations, updates, and information about your appointments or services.
  • To Improve Services: To understand how users interact with our website and services, allowing us to improve functionality and user experience.
  • For Marketing: To send you promotional materials and newsletters, but only if you have opted in to receive such communications.
  • To Protect: To detect and prevent fraudulent activities and ensure the security of our website and services.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing and customer support.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Choices

Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.

Access and Correction: You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the information below.

Cookies: Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the availability and functionality of our website.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Fresh Start Cleaning and Maintenance
Email: enquiries@fresh-start.com.au 
Phone: 0423744229
Address: Thurgoona, NSW, 2640

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting Fresh Start Cleaning and Maintenance with your cleaning needs.

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