Terms of Service

Effective Date: June 10, 2024

Welcome to Fresh Start Cleaning and Maintenance (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services

Fresh Start Cleaning and Maintenance provides cleaning and maintenance services for residential and commercial properties. The specific details of the services we provide will be outlined in the service agreement we establish with you.

2. Use of Services

Eligibility: You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

Service Access: We strive to ensure our services are available at all times but do not guarantee uninterrupted access. We reserve the right to modify or discontinue services without notice.

User Conduct: You agree to use our services in compliance with all applicable laws and regulations. You shall not:

  • Use our services for any unlawful or fraudulent purposes.
  • Interfere with the proper functioning of our services.
  • Provide false or misleading information when using our services.

3. Appointments and Cancellations

Scheduling: Appointments can be scheduled via our website, phone, or email. You will receive a confirmation of your appointment details.

Cancellations: You may cancel or reschedule an appointment by providing at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may incur a cancellation fee as outlined in your service agreement.

No-Show Policy: If our cleaning team arrives for a scheduled appointment and is unable to access the property, a no-show fee may apply as specified in your service agreement.

4. Payment

Pricing: Our service fees are outlined in your service agreement. Prices may vary based on the scope of work and any additional services requested.

Payment Terms: Payment is due upon completion of services unless otherwise agreed upon in writing. We accept various payment methods, including credit cards, checks, and electronic transfers.

Late Payments: Late payments may incur additional fees. Continued failure to pay may result in suspension or termination of services.

5. Satisfaction Guarantee

We are committed to providing high-quality services. If you are not satisfied with the service provided, please contact us within 24 hours, and we will address your concerns and, if necessary, re-clean the area in question at no additional cost.

6. Liability and Disclaimer

Limitation of Liability: To the maximum extent permitted by law, Fresh Start Cleaning and Maintenance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of our services.

Indemnification: You agree to indemnify and hold Fresh Start Cleaning and Maintenance harmless from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or related to your use of our services or violation of these Terms.

Disclaimer: Our services are provided on an “as-is” and “as-available” basis. We disclaim all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of our services after the effective date of any changes constitutes your acceptance of the new Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Fresh Start Cleaning and Maintenance is headquartered, without regard to its conflict of law principles.

10. Contact Us

If you have any questions about these Terms or our services, please contact us at:

Fresh Start Cleaning and Maintenance
Email: enquiries@fresh-start.com.au 
Phone: 0423744229
Address: Thurgoona, NSW, 2640

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Fresh Start Cleaning and Maintenance for your cleaning needs.