Privacy Policy
Effective Date: 02/02/2025
At Fresh Start Cleaning & Maintenance, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, services, and communicate with us.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
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Personal Details: Name, email address, phone number, and physical address.
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Payment Information: If you make a purchase, we may collect payment details (processed securely via third-party payment providers).
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Service Information: Details of the services you request and any special instructions.
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Communication Data: Any correspondence between you and us, including emails, messages, and feedback.
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Technical Information: Your IP address, browser type, device information, and browsing behavior on our website.
2. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage our services, including booking and scheduling.
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To communicate with you, including responding to inquiries, confirming appointments, and providing updates.
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To process payments and invoices securely.
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To improve our website and services, analyzing how visitors use our site.
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To send promotional and marketing communications (if you have opted in).
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To comply with legal and regulatory requirements.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data in the following cases:
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With trusted third-party service providers who assist in running our business (e.g., payment processors, IT services).
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If required by law, legal proceedings, or regulatory authorities.
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To protect our rights, safety, and property, or to prevent fraud.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These help us understand how visitors use our site and improve our services. You can manage cookie settings through your browser.
6. Your Rights & Choices
You have the right to:
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Access, update, or request deletion of your personal data.
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Opt out of marketing communications at any time.
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Restrict or object to certain types of data processing.
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Lodge a complaint with a data protection authority if you believe your rights have been violated.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any modifications.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: 📞 Phone: 0423 744 229
📧 Email: info@fresh-start.com.au
🌐 Website: fresh-start.com.au
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.