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What payment methods are accepted
Fresh Start Cleaning & Maintenance accepts various payment methods, including credit/debit cards, gift cards, apple and google pay and other secure online payment options. We prioritise the security of your payment information and ensure a safe and smooth transaction process.
What services does Fresh Start Cleaning and Maintenance offer?
We offer a wide range of cleaning and maintenance services, including general house cleaning, end-of-lease cleaning, window cleaning, garden maintenance, commercial cleaning, spring cleaning, and specialized services such as oven and mattress cleaning. No job is to big or too small, contact us for a free quote.
How do I schedule a cleaning service?
You can schedule a cleaning service by contacting us via phone at 0423744229 , email at enquiries@fresh-start.com.au , or through our website’s booking form.
What areas do you serve?
We provide services in and around albury / wodonga. We travel up to 100km for service request if necessary Please contact us to confirm if we serve your specific location.
What should I do to prepare for a cleaning service?
To prepare for our cleaning service, please remove any personal items, valuables, and clutter from the areas to be cleaned. This allows our team to clean more efficiently and effectively.
Do I need to be home during the cleaning service?
No, you do not need to be home during the cleaning service. However, if you prefer to be present, that’s perfectly fine. If you will not be home, please make arrangements for our team to access your property.
What if I need to reschedule or cancel my appointment?
You can reschedule or cancel your appointment by providing at least 3 Days notice. Cancellations with less than 24 hours’ notice may incur a cancellation fee.
Are your cleaners insured and background-checked?
Yes, all our cleaners are fully insured and have undergone thorough background checks to ensure reliability and trustworthiness.
How do you ensure the quality of your cleaning services?
We conduct regular inspections and quality checks to ensure our services meet your expectations. Additionally, we welcome and act on customer feedback to continuously improve our services.
What is included in a general house cleaning service?
Our general house cleaning service includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and sanitizing surfaces. We tailor our services to meet your specific needs and preferences.
Can I customize my cleaning service?
Absolutely. We offer customizable cleaning plans to meet your unique needs. You can specify areas to focus on or additional tasks you would like included in your service.
Do you offer same-day or emergency cleaning services?
We strive to accommodate urgent requests, including same-day or emergency cleaning services, based on availability. Please contact us as soon as possible to check availability.
How do you handle special cleaning requests or instructions?
We welcome special requests or instructions. Please provide detailed information when scheduling your service, and our team will do their best to accommodate your needs.
What is your policy on pets?
Our team is pet-friendly and can work around pets. For their safety and comfort, we recommend securing pets in a separate area during the cleaning service.
